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Measuring Level of Customer Satisfaction with respect to ICICI Bank Services

Rs. 2,000.00



Introduction: The main purpose of the research is to understand the customerís satisfaction level of the customers of different services offered by ICICI Bank and its customersí complaints and the steps taken by it in customer care management. With this how they take decision before going for any service. It has minutely observed the customerís evaluation processes for services during the research. The Significance of the study:
- To provide the new ideas and trends to capture the untouched market.
- This research will help the industry to opt new strategies for the marketing in the newer places.
- This research will help the organization to make huge sales of the products of banks.
- It will help the industry to sustain in the banking industry through different competitive advantage.
- To bridge the gap between theoretical learning and practical happening within the industry.
- To get the better knowledge of the industry so as to understand the newly market very closely.

Number of Pages of Project Report: 83
Package Includes: Synopsis/Project Proposal + Project Report
Project Format: Document (.doc)

Table of Contents of Project Report:
1. Introduction to the Industry
- Evolution of Banking Institution
- Customer Loyalty
- The Relationship Marketing Ladder of Customer Loyalty
- Emphasis on new customers
- Developments in Retail Banking - Housing Finance
- Banksí Investment in Capital Market
- Equity Investment in Commodity Exchange
- Clearing corporation
- Regulatory & supervisory framework relating to select All-India Financial Institutions

2. Intoduction to the Company
- History
- Journey from 2000 to 2007
- About ICICI Bank India
- From the Director's Desk
- Board Members
- Board Committees
- ICICI Code of Business Conduct and Ethics
- ICICI Bank Group
- Products and Services
-- Investor Relations
-- Investments & Insurance
-- ICICI Bank Bonds
-- GOI Bonds

- Mutual Funds Investments through ICICI Bank
-- About Mutual Funds
-- Types of Funds Sold
-- Invest in IPO's Online

- ICICI Bank Pure Gold
- Foreign Exchange Services
- Senior Citizens Savings Scheme, 2004
- Additional Services
- Maintaining Accounts with ICICI
- Terms Deposits Rates
- Performance Highlights
- Financials
- Awards & Recognitions
- Success Story

3. Research Methodology
a. Title Justification
b. Research Objectives
c. Significance of the study
d. Research design
e Sampling Methodology
i. Sampling Unit
ii. Sampling Technique
iii. Sampling Area
iv. Sampling Size
f. Limitations

4. Facts & Findings
5. Data Analysis & Interpretation
6. Recommendations
7. Conclusion
8. Bibliography
9. Annexure
- Questionnaire


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