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A Study On Total Quality Management and Human Resource Management Take The Case Of Shantha Biotechniques Limited

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Introduction:
Total quality management TQM has been one of the most pervasive aspects of management thinking of the 1980s. Many experts believe that those organizations that want to remain profitable and achieve competitive advantage in these turbulent times have to go through the TQM journey. The cornerstone of TQM is customer satisfaction. Without focus on customers TQM becomes a futile and expensive exercise.
The enthusiasm for quality came about because many businesses were finding it hard to compete with Japanese products. In the 1950s and 1960s, Japan acquired the reputation of copycat country and shoddy mimicry. In 1970s and 1980s it acquired a reputation of producing goods that delighted customers. Soon Japanese goods penetrated Western home markets in the form of cars and electronic consumer goods. Hand in hand while marketing gurus were redefining the concept of a product to be more responsive to customer needs, US businesses decided to embark upon the TQM initiative in order to remain competitive.
This definition is expanded and diagrammed in the appendix at the end of this chapter, but it is clear that HR professionals who adopt total quality will become strategic partners in system analysis and improvement that will empower employees to control their own work across traditional organizational barriers in order to achieve world class performance. In fact, the principles and practices associated with total quality impact all the traditional HRM approaches and will require role changes for all key organizational stakeholders, including HR professionals.
The House of Total Quality, as depicted in accompanying figure, provides a conceptual framework for understating the interdependent components of a total quality system. It is the model around which this project is built. It offers HR professionals the integrated overview to facilitate a transition from past traditional HR responsibilities to the future challenging opportunities afforded total quality HR professionals.

Number of Pages of Project Report: 65
Package Includes: Synopsis + Project Report
Project Format: Document (.doc)

Table of Contents of Project Report:
Certificate
Acknowledgement
Executive Summary
Chapter-1 Introduction
Chapter-2 Rationale to the Project
Chapter-3 Company Profile
Chapter-4 Research Methodology
Chapter-5 Analysis of Results & Discussion
Chapter-6 Limitations
Chapter-7 Conclusions
Bibliography & References
Annexures

 


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