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A Study On Feasibility Of Tqm Implementation In Hp Globalsoft Pvt.Ltd.

Rs. 2,500.00



Introduction:
Total quality management is a philosophy / process aimed at continuously improving the performance of products, processes and services to achieve and surpass customer satisfaction. It is an approach to improving the competitiveness, effectiveness and flexibility of an organization for the benefit of all stakeholders. It is a way of planning, organizing and understanding each activity and of removing all the wasted effort and energy that is routinely spent in organizations. It ensures the leaders to adopt a strategic overview of quality and focus on prevention not detection of problems. The purpose of the present study is to investigate the extent of TQM implementation in Government and Private sectors and to find out the relationship between organizational commitment of employees and TQM (Total Quality Management) implementation in respective organization.

Total Quality Management (TQM) is now widely recognized as one of the major innovations in management practice over the last decade. For the most part, however, the principal contributions to the analysis of TQM and its operation have come from people in the Operations Management area (for example, Oakland, 1989, Dale & Plunkett, 1990, Dale, 1994). Arguably, this has led to a preoccupation with the so-called “hard” production-orientated aspects of TQM as opposed to its “softer” Human Resource Management (HRM) characteristics. This means that less attention has been focused on people-management issues such as appropriate supervisory styles, compensation/payment systems, teamwork, industrial relations and the implications for different managerial functions.

Ishikawa (1985) referred to TQM as a “thought revolution” in management. Similarly Oakland (1989) has described it as a “new way of managing” and has claimed that after the industrial revolution and computing revolution of yesteryear “we are now without doubt in the midst of a quality revolution”. However, whilst TQM has been much talked up by gurus/consultants and indeed practitioners promoting their companies, there is growing evidence of its spreading influence if not of its effectiveness. For example, a British Institute of Management survey analyzing the future of middle managers found 60% of managers and employers saying it was being implemented. Almost half of corporate respondents and over one-third of individual managers agreed that of the suggested techniques and managerial changes, the biggest impact on the future would be TQM (Wheatley, 1991).

Number of Pages of Project Report: 65
Package Includes: Synopsis/Project Proposal + Project Report
Project Format: Document (.doc)

Table of Contents of Project Report:

CHAPTER 1: INTRODUCTION
1.1 TOTAL QUALITY MANAGEMENT
1.2 COMPANY PROFILE: HP GLOBALSOFT PVT. LTD
1.3 RATIONALE OF THE STUDY
1.4 STATEMENT OF THE PROBLEM
1.5 OBJECTIVES OF THE STUDY
1.6 NEED OF THE STUDY
1.7 SCOPE OF THE STUDY
CHAPTER 2: LITERATURE REVIEW
2.1 INTRODUCTION
2.2 DEFINITION OF QUALITY
2.3 HISTORICAL PERSPECTIVES OF TOTAL QUALITY MANAGEMENT
2.4 DEFINITION OF TQM
2.5 TQM PHILOSOPHY
CHAPTER 3: RESEARCH METHODOLOGY
RESEARCH PARADIGM
RESEARCH DESIGN
DATA SOURCE
SAMPLING UNIT
SAMPLING SIZE
SAMPLING TYPE
TOOLS OF ANALYSIS
CHAPTER 4: DATA ANALYSIS AND INTERPRETATION
FINDINGS
CONCLUSION
SUGGESTIONS AND RECOMMENDATIONS
LIMITATIONS
FUTURE DIRECTIONS FOR RESEARCH
QUESTIONNAIRE


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