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TQM- An integrated Approach to become world class with Special reference to Mazagon Dock Ltd.

Rs. 2,000.00



Introduction:
Total Quality Management (TQM) is a management philosophy which focuses on the work process and people, with the major concern for satisfying customers and improving the organizational performance. It involves the proper coordination of work processes which allows for continuous improvement in all business units with the aim of meeting or surpassing customerís expectations. It emphasizes on totality of quality in all facets of an organization with the aim of reducing waste and rework to reduce cost and increase efficiency in production.

TQM is applicable to any organization irrespective of size, and motives, even the public sector organization are fast adopting the ideology in order to make them effective in meeting public demands. However, the adoption of the ideology by most organization has been hampered due to their non compliance with the procedures and principles of TQM implementation. While some organization, run TQM like a program which they expect to function and perform the magic all by itself, others have used a half hearted approach to it, by using some bits and pieces of the principles.

This has accounted for the failure of most organization in meeting up to their expected target from implementing this ideology. There is a need to continue to buttress the benefits that accrue to organisations from the implementation of TQM, especially in developing economies, such as Nigeria where the adoption of these principles seems far fetched to organisations. The Nigerian Aviation industry gives us a true picture of the shortcomings of organisations in their quest to make profit at the expense of quality. With the spate of changes going on in the country due to government reforms, the nature of competition seem to be changing from what it used to be. The influx of foreign and local investors into different sectors of the economy has given rise to intense competition, thus the need for organisations to look internally into their operational procedures and change strategically to meet up with the challenges.

Number of Pages of Project Report: 69
Package Includes: Synopsis/Project Proposal + Project Report
Project Format: Document (.doc)

Table of Contents of Project Report:
CHAPTER 1: INTRODUCTION
NEED OF THE STUDY
STATEMEMNT OF THE PROBLEM
OBJECTIVES OF THE STUDY
CHAPTER 2: LITERATURE REVIEW
SCOPE OF THE STUDY
CHAPTER 3: RESEARCH METHODOLOGY
Type of Research Method
Descriptive Research:
†RESEARCH DESIGN
†DATA SOURCE
†SAMPLING UNIT
†SAMPLING SIZE
†SAMPLING TYPE
†TOOLS OF ANALYSIS
CHAPTER 4: DATA ANALYSIS AND INTERPRETATION
FINDINGS
CONCLUSION
RECOMMENDATIONS
CONTRIBUTION FROM THE STUDY
LIMITATIONS OF THE STUDY
FUTURE DIRECTIONS FOR FURTHER RESEARCH
QUESTIONNAIRE
REFERENCES


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