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A study of TQM at Lalit Grand Palace

Rs. 2,000.00



Introduction:
Management in all business and organizational activities is the act of getting people together to accomplish desired goals and objectives using available resources efficiently and effectively. Management comprises planning, organizing, staffing, leading or directing, and controlling an organization a group of one or more people or entities or effort for the purpose of accomplishing a goal. Resourcing encompasses the deployment and manipulation of human resources, financial resources, technological resources and natural resources.
Since organizations can be viewed as systems, management can also be defined as human action, including design, to facilitate the production of useful outcomes from a system. This view opens the opportunity to manage oneself, a pre-requisite to attempting to manage others.

Total Quality Management TQM is now widely recognized as one of the major innovations in management practice over the last decade. For the most part, however, the principal contributions to the analysis of TQM and its operation have come from people in the Operations Management area for example, Oakland, 1989, Dale & Plunkett, 1990, Dale, 1994. Arguably, this has led to a preoccupation with the so called hard production orientated aspects of TQM as opposed to its softer Human Resource Management HRM characteristics. This means that less attention has been focused on people management issues such as appropriate supervisory styles, compensation or payment systems, teamwork, industrial relations and the implications for different managerial functions.

Number of Pages of Project Report: 59
Package Includes: Project Report
Project Format: Document (.doc)

Table of Contents of Project Report:
EXECUTIVE SUMMARY
INTRODUCTION
THEORETICAL BACKGROUND
TQM and HRM
TQM AND FINANCE
LITERATURE REVIEW
RESEARCH METHODOLOGY
UNIT OF RESEARCH STUDY
RESEARCH DESIGN
DATA SOURCE
SAMPLING UNIT
SAMPLING SIZE
SAMPLING TYPE
PLAN OF DATA ANALYSIS
OBJECTIVES OF THE STUDY
DATA ANALYSIS
RECOMMENDATIONS
LIMITATIONS
CONCLUSION
BIBLIOGRAPHY
APPENDIX QUESTIONNAIRE

 


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