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Continuous Business Process Improvement (CBPI)

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Introduction:
The dynamic nature of organizations has increased demand for business process agility leading to the adoption of continuous Business Process Improvement (BPI). Success of BPI projects calls for continuous process analysis and exploration of several improvement alternatives. These activities are knowledge intensive requiring multi-disciplinary skills. Coupled with the cross-cutting nature of business processes attainment of one's business goal necessitates collaboration among stakeholders in many business process improvement efforts. However the existing tools provide limited to no support for this kind of collaboration, especially in the decision processes involved. In light of this, we designed a repeatable collaboration process (CP) for BPI alternative exploration. The CP consists of two modules aimed at the generation of BPI alternatives and the selection of a BPI alternative respectively. Evaluation results from testing sessions at two organisations show that the CP provides support for the BPI generation and selection process, and is useful for BPI alternative exploration.

The term Enterprise Resource Planning (ERP) is most commonly referenced in the context of commercially available software systems. ERP systems provide an integrated suite of information technology applications that support the operations of an enterprise and are not, as the acronym ERP implies, limited to planning functions. The activities supported by ERP systems include all core functions of an enterprise, including financial management, human resources management, and operations. Increasingly, ERP vendors are offering bolt-on products that provide specialized functionality to augment the core, such as Advanced Planning and Scheduling (APS), and Customer Relationship Management (CRM).

Although the term ERP generally refers to a software system, it also encompasses the business processes that drive system requirements and capabilities. ERP systems support and enable the transformation of enterprises through the deployment of best practices and integrated business processes. Transformation of business processes can be achieved using a Continuous Business Process Improvement (CBPI) approach. CBPI refers to both incremental and larger, more radical process changes. Transformation through the use of CBPI frequently leverages the implementation of an ERP solution as a key enabler. In CBPI, business processes, work flows, information, organizational design and position descriptions are changed.

Business processes are blood vessels, the very basis of a business. Organisation success depends upon business process performance.

The better the processes, the greater the customer satisfaction.

However, in a business where thousands of steps are performed in hundreds of processes across multiple departments even across multiple countries by multiple staff it's easy to lose sight of the shared goal of customer satisfaction.

Number of Pages of Project Report: 51
Package Includes: Project Report
Project Format: Document (.doc)

Table of Contents of Project Report:
CHAPTER 1: INTRODUCTION
CHAPTER 2: SCOPE OF THE STUDY
CHAPTER 3: OBJECTIVES OF THE STUDY
CHAPTER 4: THEORTICAL BACKGROUND
CHAPTER 5: LITERATURE REVIEW
CHAPTER 6: RESEARCH METHODOLOGY
RESEARCH DESIGN
DATA SOURCE
DATA COLLECTION
DATA ANALYSIS METHOD
CHAPTER 7: ANALYSIS
CONCLUSION
FUTURE DIRECTIONS FOR FURTHER RESEARCH
REFERENCES


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