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Study on awareness and satisfaction level of customers of IDBI Bank

Rs. 1,500.00



Introduction: (NSE), the National Securities Depository Services Ltd. (NSDL) Stock Holding Corp. of India (SHICL) etc. IDBI is a strategic investor in a plethora of institutions, which have revolutionized the Indian Financial Markets.

The birth of IDBI took place after RBI issued guidelines for entry of new private sector banks in January 93. Subsequently, IDBI as promoters sought permission to establish a commercial bank and retainers KPMG a management consultant of international repute to prepare the principle approval to establish Idbi bank on February 11th 1994 thereafter the bank was incorporated at Gwalior under companies act on 15th September 1994 with its registered office at Indore. The Certificate of Commencement of Business was received on 2nd December 1994. Bank’s registered office is in Indore and Head Office in Mumbai.
The objectives of the study:
- To know the customer needs and expectations.
- To find out the factors which customer take into consideration in opening a account
- To know that up to what extent a customer is satisfied with the bank
- To know the customer complaints and their redressal

Number of Pages of Project Report: 78
Package Includes: Synopsis/Project Proposal + Project Report
Project Format: Document (.doc)

Table of Contents of Project Report:

CHAPTER-I: INTRODUCTION

1.1 Introduction to IDBI Bank
1.2 Organizational set up of IDBI Bank
1.3 Products & services

CHAPTER-II: PROJECT PROFILE

2.1 Title of the study
2.2 Objective of the study
2.3 Scope of the study
2.4 Significance of study
2.5 Research methodology
2.6 Limitation of the study

CHAPTER-III: FACTS AND FINDING

CHAPTER-IV: ANALYSIS AND INTERPRETATION

CHAPTER-V: CONCLUSION AND SUGGESTION

OPERATIONS STUDY: Small study on operations in commercial banking

ANNEXURE 1 (Questionnaire)

ANNEXURE 2

BIBLIOGRAPHY



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