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Customer Service Quality on Sadhana Hospital Kim

Rs. 2,000.00



Introduction:

Nowadays, quality is becoming a burden to organizations in order to satisfy their customers. Quality of services is an important factor for the growth, success and persistence of an organization and is becoming an important factor for forecasting the organizations perspective.
In the health sector the importance of health services and their relation with human life, quality assurance and quality promotion have increasingly caught the attention of tax payers having increasing expectations from hospitals and other health providing organizations. Because of the importance of health care services, improving their quality is becoming more and more substantial and the demand for quality control and quality management is increasing.
Quality is a familiar term that is used in many settings. Compatibility between the service and what the customer needs and expects is the most common definition. Quality is achieved when the service meets customers needs and expectations. Any attention to the service, without counting on customers opinion will not improve quality, necessarily. Accordingly, inquiring customers opinion for adapting the services is important.
The quality of health services has two dimensions technical quality and functional quality. The technical quality of health care services is on the bases of the authenticity of identification and management procedures. On the other hand, functional quality is related to non-clinical aspects.

Number of Pages of Project Report: 62
Package Includes: Project Report
Project Format: Document (.doc)

Table of Contents of Project Report:
Introduction
Review of Literature
Conceptual Framework
Industry Profile
Research Methodology
Objectives of the study
Methods
Sampling
Survey instrument
Limitations of the study
Data Analysis
Findings
Conclusion
References
Appendix

 


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