Introduction:
BPO: “Let a Thousand Flowers Bloom”
Today’s global corporations are global in every sense of the word with operations
spread across the globe. As companies expand, a number of non-core but necessary
processes emerge. These processes involve costs besides demanding time and energy
of the management
In the new scheme of things, Business Process Outsourcing comes
as a natural solution that eliminates the concerns of organization on non-core
operations, thus freeing the resources to focus on building core competence.
Nike, the largest supplier of athletic shoes in the world outsourcers 100% of
its shoes production. It concentrates on research, marketing and distribution
while manufacturing only the key technical components of Nike Air System.
Outsourcing non-core processes to offshore centers brings in enormous cost savings,
which could translate to wealth creation for shareholders; the reason why BPO
has become the new buzzword.
With many companies looking for opportunities to outsource, the globe BPO
market is bound to grow. Today it is pegged at $200 bn and is expected
to grow at 15-20% per annum. India is positioned to capture a sizable chunk
of the global pie in outsourcing. The reasons include cost advantages, availability
of talented workforce, improving infrastructure, geographical location and the
resultant time difference. The encouraging attitude of the government is another
positive factor in India’s attractiveness. Nevertheless, security concerns and
infrastructure bottlenecks have to be eliminated if the opportunity is to translate
into hard cash.
BPO translates into enormous business opportunity for India. IT-enabled
services, as they are also called, are expected to be around $18.6
bn by 2008 employing approximately 1.1 million people. The possibilities of
BPO have attracted many a company to set up shop thus making
the sector crowded. This is likely to lead to inevitable consolidation leaving
the industry with a few dominant players. The key to success in the long-term
would be in expanding the breadth of services as well as meeting customer requirements.
Irrespective of the form, be it captive center or third party provider, BPO
is bound to have a positive impact on the Indian economy letting thousand of
flowers bloom.
Number of Pages of Project Report: 89
Package Includes: Project Report
Synopsis Available: No
Project Format: Document (.doc)
Table of Contents of Project Report:
1. Executive Summary
2. Bpo: Competitive Advantage
3. Industry Overview
4. Aim Of The Project
5. Objectives
6. Bpo: Advantage India
7. India: Prefered Destination
8. Bpo: Hr Initiatives
9. Methodology
10. Challenges Faced By Bpos
11. Retention Of Employees
12. Reasons: High Attrition Rate
13. Recommendations
14. Bpo: The Future
15. Annexure
16. Bibliography
